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Policies

Office Hours:  Monday - Friday  9:00 a.m. to 5:00 p.m. Pacific Time

Guarantee

We offer a 100% guarantee.  If for any reason you or your recipient are not entirely satisfied with one of our gift baskets, we will replace it or issue a full refund.

Personal Delivery (business or residence):            

By entering your zip code at time of ordering, you may determine what, if any, delivery charge will be added to your order.  Generally, we offer FREE DELIVERY to zip codes 97005, 97006, and the Cedar Mill area of zip code 97229.  The delivery fee for the following zip codes are:

$6.00 to zip codes 97007, 97008
$7.00 to zip codes 97225, parts of 97229, and Providence St. Vincent Hospital
$8.00 to zip code 97123, 97124, and 97133 (North Plains), 97223
$10.00 to zip codes 97140, 97201, 97203, 97204, 97205, 97209, 97210, 97219, 97221, 97224, 97239 and Shriners Childrens Hospital
$12.00 to 97034 and 97035 (Lake Oswego), 97202, 97211, 97212, 97214, 97222, 97232
$15.00 to 97015 (Clackamas), 97045 (Oregon City), 97068 (West Lynn), 97030 and 97080 (Gresham), 97216, 97230, Wilsonville, and Vancouver, WA

Order Processing:

The gift basket you order has not been pre-made or sitting in a warehouse for weeks.  We create it when you order it.  Therefore, every effort will be made to process your order for shipment or delivery within 24 hours.  A custom ordered basket may require more lead time.

Shipping:

Your gift is carefully and securely packaged to ensure it arrives safely. 

We use bubble-wrap around the container, and a specially designed box "topper" that protects the bow.  It will look beautiful right out of the box.

We never use shrink-wrap or those annoying packing "peanuts".

We ship nationwide via FedEx Ground and you will only pay the actual shipping charge, plus $4.00 for packaging and handling per basket (each basket is packaged and shipped separately).  Please allow an additional 1 to 5 working days for delivery, depending on your shipping zone.  Shipments originate from Portland, Oregon. 
 
Shipping charges will be calculated when you check out at our online store, unless you order multiple items for delivery to the same address.  In that instance, the shipping charges will be calculated offline and you will be notified of the actual amount.  Often an address will generate a shipping charge when, in fact, it may be in a delivery zone.  In that instance, you will be notified by email and apprised of the actual delivery cost.
 
If an incorrect address is given, a $10 redelivery fee will be charged.  Please verify the delivery address and phone number BEFORE you submit your order.

Please note:  Due to the variety of sizes and weights of gift baskets offered, shipping costs cannot be determined until you put the item into your cart.  This does require you to sign in.  However, there is NO OBLIGATION to continue the transaction if you would prefer not to pay the shipping charges shown. 

If you have a question about a particular basket, you may always call us or contact us by email and we will determine the actual shipping cost for you without having to register.

Confidentiality:  

We will never release any of your personal information to a third party.  Your credit card information is encrypted when using our online shopping cart. 
 
Giftique is certified with Trustwave's TrustKeeper Compliance Validation Service and meets the Payment Card Industry Data Security Standard (PCI DSS).
 
 
    

Sales Tax: 

There isn't any!  Oregon has no sales tax.  Regardless of what other states charge, you can be assured that anything ordered from Giftique can be shipped nationwide tax-free.
 
Cancellations:
 
If for any reason a basket is created and cancelled or undeliverable, there will be a 20% restocking fee per order.  If there was a charge for shipping through FedEx and the package is returned to Giftique, that amount will not be credited back to the customer.  Likewise, if a fee was charged for delivery and the basket was undeliverable for any reason, that delivery charge will NOT be credited back to the customer.